Win-back email template

Give guests who have not visited recently a relevant reason to return.

Use template
Luma Bistro is a fictional example.

Email copy

Subject
There’s a place for you at Luma Bistro
Preview text
Good food and a warm welcome are waiting.

Your table is waiting.

Hello there,

It’s been a little while. We’d love to welcome you back to Luma Bistro for another meal worth making time for.

Whether you’re planning a catch-up or simply taking a night off from cooking, we’d be happy to see you again.

Book your table

The team at Luma Bistro

When to use it

Audience
Subscribed guests who have not visited recently; exclude opted-out guests and people who have already booked.
Timing
Choose an inactivity period that fits your guests’ usual visit frequency, then avoid repeating reminders too soon.

Make it yours

  • Add a current reason to return, such as a menu update or a favorite dish.
  • Keep the invitation welcoming rather than implying the guest owes a visit.
  • Link to the booking or ordering page that matches the invitation.
  • If you add an incentive, include its dates and conditions.

More subject lines

  • We’d love to see you at Luma Bistro
  • A warm welcome back to Luma Bistro